your questions answered

What are the check-in and check-out times?

• Check in:  After 4pm — If arriving after 10pm, please keep noise to a minimum.

• Check-out:  By 10am

Early check-in or late check-out requests must be arranged in advance, depending on cleaning schedules. For stays extended by more than 2 hours, ask about a partial-day rental.

What is the layout of the house?  What areas do guests have access to?

All levels are above ground.

• The 2-bedroom Sugar Pine Suite is on the second level above the garage.

• The Main House is on the third level and includes the Great Room, kitchen, dining area, and the Lacebark bunk room.

• The Fourth Level is accessed through the Main House and includes Ponderosa, Durango, and Foxtail bedrooms.

• Lodgepole Hideaway, when added, is on the second level and is connected only to the Main House.

A covered outdoor staircase connects the Main House and Sugar Pine Suite (there is no interior access between them).
The garage, storage, and utility rooms are not accessible to guests.

What is the maximum number of guests?

Sun Peaks regulations for houses allow 2 guests per bedroom, plus 4 additional guests.

• 4 bedrooms (with or without the Lodgepole Hideaway): Maximum 12 guests

• 6 bedrooms (with or without the Lodgepole Hideaway): Maximum 16 guests

• Sugar Pine Suite: Maximum 6 guests

Planning a small event? Ask about day visitors when using Pinetree Chalet as a small event venue.

What can I expect for ski-in and ski-out access?

Ski-in from easy Tod Mountain runs directly to the chalet. To return to lifts, walk 200-meters up the street, clip on your gear, and take the connector to Sunburst and Sundance lifts. 

Is parking available?  How many vehicles?

Yes, free onsite private parking is included. Sun Peaks Bylaws permit a maximum of 5 vehicles on the property. 
We provide 4 parking spaces with the Main House and 1 with the Sugar Pine Suite. Street parking is permitted in summer, but prohibited in winter. Paid overnight parking is available in select lots. Plan accordingly if you have excess vehicles.

In winter the parking area is plowed whenever there is 5cm+ accumulation of snow.

Is Pinetree Chalet child-friendly?

You bet! The house is great for family gatherings.

Tell us a little about your group, and we'll suggest room allocations and family-friendly activities. We'll also stock the movie library with kids' and family favourites. See Comforts for a list of baby and children's items that may be available with prior request.

Please note: A responsible adult must always be present in the same area of the home as the children. We require parents to partner with us in caring for our home, yard, and contents. 

Are pets welcome?

We may consider up to 2 dogs (flat fee applies). For approval, request our Pet Policies.

• Pets are not permitted in bedrooms or the Sugar Pine Suite due to allergy concerns.

• Owners must clean up after their pets and are responsible for any damage or excess cleaning.

• Pets may not be accommodated when we have same-day turnovers.

• No other pets are permitted.

Are there laundry facilities?

Yes. The Main House has a washer and dryer. It is pre-loaded with eco-friendly laundry soap for several loads.
(Sorry, no laundry facilities are in the Sugar Pine Suite.)

Is bedding provided?

Yes. All beds have plush New Zealand wool mattress pads for temperature control. Beds will be made up for you with either organic cotton or 400+ t.c. cotton sheets, colour-matched to the decor.

If you use oil- or bleach-based skin products, let us know — we'll provide sheets that aren't affected by these products.

What are your smoking and alcohol policies?

• No smoking, vaping, cannabis, or drugs are permitted on the property.

• Responsible alcohol consumption only. Parties and intoxication are not permitted on the property.

Violations may result in immediate eviction without refund.

Is there a hot tub?

Yes! The hot tub is available to guests from 7am to 10pm. Hot tub towels are provided.

Full-home bookings with 6 bedrooms have exclusive use. Partial-home bookings have scheduled private use.

Hot Tub instructions will be provided before arrival.

Is there internet access?

Yes. Free internet is provided. Connection details will be provided upon check-in.
Note: High-bandwidth streaming may not be supported.

Are campfires or open fires permitted?

No. Open fires are prohibited from early June to late October in the Kamloops region. A permit is required for open fires from November to May. Click here for the latest fire regulations.

Are there winter driving considerations?

Although roads are well maintained during snowy conditions, winter tires or chains are required on most BC highways from October 1 to April 30. These requirements may be enforced, and vehicles that do not comply may be denied passage.

What should I expect when accessing the chalet in winter?

Both the Main House and Sugar Pine Suite are accessed via a covered exterior staircase beside the chalet. The covered staircase provides convenient winter access while keeping the stairs clear of snow. 

What should I do if I see a bear?

Wildlife, including bears are commonly found in Sun Peaks. Never leave food or garbage outdoors.

• Do not approach or feed them.  

• Keep your distance, when possible, and alert them to your presence by talking loudly in a calm voice, banging pots or other loud noises you can make.

• Back away slowly. Do not turn your back, but do not make direct eye contact. Do not run.

• Make yourself appear large — put young children on your shoulders; wave your arms.

• Do not threaten or challenge the bear. If a bear charges, do not run — it is a sign of weakness — stand your ground.

Where can I buy groceries?

In Sun Peaks:

• Ohana Deli & Meals to Go - 1240 Alpine Road. Ready-made meals, food-staples and more.

• Bluebird Market is in the heart of Sun Peaks Village. You'll likely find what you need within their limited selection.

Kamloops (on your way to Sun Peaks) has many convenient shopping options, including: Costco, Canadian Superstore, Your Independent Grocer, Safeway, Save-on-Foods, and many more.

Delivery:  Order groceries online from Save-on-Foods in Kamloops and have Sun Peaks Cargo deliver them. Ask about their optional service to unpack your order and stock the fridge and pantry so everything is ready for your arrival.