answers

How far is Pinetree Chalet from Sun Peaks Village?

600 meters - approximate 7-10 minute walk along gently sloping paths at the base of Tod Mountain..

What neighbourhood is Pinetree Chalet in?

We're located in Sunburst Estates, a quiet house-only neighbourhood close to Sun Peaks Village.  Sun Peaks has full-time residents, so guests are required to respect quiet hours from 10pm to 7am.

What are the check-in and check-out times?

• Check in:  After 4pm — If arriving after 10pm please keep noise to a minimum.

• Check-out:  By 10am

Early check-in or late check-out requests must be arranged in advance, depending on cleaning schedules.  For stays extended by more than 2 hours, ask about a partial-day rental.

What is the layout of the house?  What areas do guests have access to?
All floors are above ground.  

• The 2-bedroom Sugar Pine Suite is above the garage..

• The Main House on the third floor has common living areas and the Lacebark bunk room.

• The Upper Floor is connected to the Main House with access to three queen bedrooms: Ponderosa, Durango and Foxtail

• Lodgepole Hideaway on the Lower Level is accessed from the Main House. 

There's a covered outdoor staircase between the Main House and Sugar Pine Suite (no inside access).  The garage, storage and utility rooms are not accessible to guests.

What is the maximum number of guests?

Sun Peaks regulations for houses allow 2 guests per bedroom, plus 4 additional guests.

• Booking 4 bedrooms (with or without the Lodgepole Hideaway): Maximum 12 guests

• Booking 6 bedrooms: Maximum 16 guests

• Sugar Pine Suite: Maximum 6 guests
  
  

Is there internet access?

Yes.  Free internet is provided. Connection details will be provided upon check-in.
Note: High-bandwidth streaming may not be supported.

Are campfires or open fires permitted?

No. Open fires are prohibited from early June to late October in the Kamloops region. A permit is required for open fires from November to May. Click here for the latest fire regulations.

Is parking available?  How many vehicles?

Yes, free onsite private parking is included.  Bylaws permit a maximum of 5 vehicles. 
We allow for 4 spots with the main house, and 1 for the suite.  Street parking is permitted in summer, but prohibited in winter.  Paid overnight parking is available in village lots.  Plan accordingly.

Are there laundry facilities?

Yes, the Main House has a washer and dryer.  It is pre-loaded with eco-friendly laundry soap for several loads.  (Sorry, no laundry in the Sugar Pine Suite.)

Is bedding provided?

Yes.  All beds have plush New Zealand wool pads for temperature control.  Beds will be made up for you with either organic cotton or 400+ t.c. cotton sheets, colour-matched to the decor.

If you use oil- or bleach-based skin products, let us know — we'll use alternate sheets that aren't affected by these products.

Is Pinetree Chalet child-friendly?

You bet!  The house is great for family gatherings..
Let us know more about your group, and we'll offer suggestions for room allocations and family-friendly activities.  We'll also stock the movie library with kids and family options.  See Comforts for a list of provisions for babies and children that may be available with prior request.

Please note:  a responsible adult must be present where children are.  We require parents to partner with us to ensure our home, yard and contents are cared for.

Are pets welcome?

We may consider up to 2 dogs (flat fee applies).  For approval, request our Pet Policies.

• Pets are not allowed in bedrooms or the Sugar Pine Suite due to allergy concerns.

• Owners must clean up after pets and be responsible damage or excess cleaning.

• We do not permit any other pets.

What are your smoking and alcohol policies?

• No smoking, vaping, drugs, or cannabis are permitted on the property.

• Responsible alcohol use only.  Absolutely NO PARTIES!

Violations may result in immediate eviction without refund.

Is there a hot tub?

Yes!  The hot tub is available to guests from 7am to 10pm.  Hot tub towels are provided. 
Full-home bookings with 6-bedrooms will have exclusive use.
Partial-home bookings will have scheduled private use.

Instructions will be provided upon booking.

Are there winter driving considerations?

Although the roads are well maintained during snowy conditions, winter tires or chains are required to travel on most BC highways from October 1st until April 30th.  This rule may be enforced, and vehicles without these requirements may be denied passage.

What should I do if I see a bear?

Wildlife, including bears are commonly found in Sun Peaks.  Never leave food or garbage outdoors.

• Do not approach or feed them.  

• Keep your distance, when possible, and alert them to your presence by talking loudly in a calm voice, banging pots or other loud noises you can make.

• Back away slowly. Do not turn your back, but do not make direct eye contact.  Do not run.

• Make yourself appear large — put young children on your shoulders; wave your arms.

• Do not threaten or challenge the bear.  If a bear charges, do not run — it is a sign of weakness — stand your ground.

Where can I buy groceries in Sun Peaks?

In Sun Peaks:

• Ohana Deli & Meals to Go - 1240 Alpine Road.  Ready-made meals, food-staples and more.

• Bluebird Market is in the heart of Sun Peaks Village. Offering a small, but full range of groceries.

Kamloops (on your way to Sun Peaks) has many convenient shopping options, including:  Costco, Canadian Superstore, Your Independent Grocer, Safeway and Save-on-Foods, and many more.

Delivery:  Order groceries online from Save-on-Foods in Kamloops and have Sun Peaks Cargo deliver them.  Ask about their optional service to unpack your order and stock the fridge and pantry so everything is ready for your arrival.