answers

How far from Sun Peaks Village is Pinetree Chalet?  

500 meters - approximate 7 minute walk along gently sloping paths

What neighbourhood is Pinetree Chalet in?

We are located in Sunburst Estates, a quiet house-only neighbourhood close to Sun Peaks village.  Sun Peaks has full-time residents, so guests are expected to respect the quiet hours of 10pm to 7am.

What are the check-in and check-out times?

Check in any time after 4pm.  If you arrive after 10pm please keep noise to a minimum.

Check-out is by 10am.

Requests for early arrival or late departure must be arranged in advance around schedules.  We need adequate time to prepare the house between groups.  For extensions of more than 2 hours, check with us about the possibility of a partial-day rental to your existing reservation.

What is the layout of the house?  What areas do guests have access to?
All floors are above ground.  Above the garage is the 2-bdrm Sugar Pine Suite..  The Main House is on the third level with living areas plus Lacebark bunk room and access to three queen bedrooms on the upper floor (Ponderosa, Durango and Foxtail), plus access to the optional lower level Lodgepole Hideaway.

There is a covered outdoor staircase between the main house and suite (no inside access).  The garage, storage and utility rooms are not accessible to guests.

What is the maximum number of guests?
Sun Peaks permits houses to host 2 guests per bedroom, plus 4..  So, if you book 4 rooms (with or without the Lodgepole Hideaway) the maximum is 12.  Groups up to 16 guests can book all 6 rooms.

The 2-bedroom Sugar Pine Suite can have a maximum of 6 guests.

Is internet available?

Yes.  Internet is free (streaming not supported).  Connection instructions will be provided. 

Are campfires or open fires permitted?

Open fires are prohibited in the general Kamloops area from early-June until late-October.  A permit is required for open fires. Click on this link for the latest information.

Is there parking?  How many cars?

Free private parking is included.  Bylaws permit a maximum of 5 vehicles -  four spots with the main house rental, and one with the suite rental.  Street parking is permissible in summer, but prohibited in winter - overnight paid parking lots available.  Please plan accordingly.

Are there laundry facilities?

The Main House has a washer and dryer - we provide eco-friendly soap to get you going.  (Sorry, no laundry in the Sugar Pine Suite.)

Is bedding provided?

Yes.  All beds have plush New Zealand wool pads for temperature control.  Beds will be made up for you with either organic cotton or 400+ t.c. cotton sheets that are colour-matched to the decor.  If you use oil or bleaching products on your skin, please let us know so we can make up your bed with regular sheets that aren't affected by these products.

Is Pinetree Chalet child-friendly?

You bet!  The house is great for family gatherings.  Let us know about the make-up of your group and we will offer suggestions on room allocations.  We offer tips for keeping both the kids and our house safe, plus advice on family-friendly activities.  We will also stock the movie library with kids and family movies for you to enjoy.  Parents are required to partner with us in ensuring our home, yard and contents are cared for.  A responsible adult must be on site when children are present.

Are pets welcome?

We may consider 1 or 2 dogs ($70 flat fee for each).  For approval, please request a copy of our Pet Policies. The Sugar Pine Suite and all bedrooms are "off limits" due to potential allergies.  Our yard is dog-friendly (please clean up all messes).  Owners must agree to take responsibility for any costs related to excess cleaning or damage.

What are your smoking and alcohol policies?

Smoking, vaping, drugs, cannabis are not permitted on the premises.  Responsible consumption of alcohol only - absolutely NO PARTIES!  Failure to comply will result in eviction without refund.

Is there a hot tub?

We have a hot tub for guest use from 8am to 10pm.  Hot tub towels provided.  Guests booking 6-bedrooms will have exclusive use.  For partial-home bookings, your private hot tub time may be allotted. Instructions will be provided upon booking.

Are there special considerations for driving to Sun Peaks in the winter?

Although the roads are well maintained during snowy conditions, winter tires or chains are required to travel on most BC highways from October 1st until April 30th.  This rule may be enforced, and cars without these requirements may be denied passage.

What happens if I see a bear?

It is not unusual to see bears and other animals.  Do not attempt to pet or feed them.  Never leave food or garbage outdoors.  Keep your distance, when possible, and let them know of your presence by talking loudly in a calm voice, banging pots or whatever loud noises you can make.  Do not turn your back to the bear but do not make direct eye contact, and make yourself look as large as possible - put young children on your shoulders, and wave your arms.  Carefully walk backwards away from the bear, talking loudly but calmly, so you do not appear threatening.  Do not challenge the bear, nor back off if it charges you - it is a sign of weakness - stand your ground.

Where can I buy groceries in Sun Peaks?

Ohana Deli & Meals to Go - 1240 Alpine Road.  Ready-made meals, milk, butter, and other supplies.
Bluebird Market is in the heart of Sun Peaks Village.

Kamloops (on your way to Sun Peaks) has many convenient shopping options, including:  Costco, Canadian Superstore, Your Independent Grocer, Safeway and Save-on-Foods, and many more.

Sun Peaks Cargo offers grocery delivery service when you place an order with Save-on-Foods in Kamloops.