answers

frequently asked questions

How far from Sun Peaks Village is Pinetree Chalet?
500 meters - approximate 7 minute walk along gently sloping paths

What neighbourhood is Pinetree Chalet in?
We are located in Sunburst Estates, which is a quiet house-only neighbourhood very close to Sun Peaks village. There are many residents that call Sun Peaks home, so guests are expected to respect the quiet hours of 10pm to 8am. Our business license depends on having guests that aren't disruptive.

What are the check-in and check-out times?
Check in any time after 4pm. If you arrive after 10pm please remember to keep noise to a minimum.
Check-out is before 10am.
The time needed for cleaning/turnover can take as long as 24 man-hours, and disrupting the crew will add to that time. Delaying a cleaning crew will incur an additional fee. If you wish to discuss the possibility of a late departure or early arrival this must be arranged this with us in advance, is not guaranteed, and is not possible for same-day turnovers. If you would like an extension of more than 2 hours, please check with us about the possibility of a partial-day rental to your existing reservation.

Is internet available?
Yes, internet is available and free (streaming not supported). Connection instructions will be provided.

Are campfires or open fires permitted?
Generally, all open fires are prohibited in the general Kamloops area from early-June until late-October. A permit is required for open fires. Click on this link for the latest information.

Is there a phone?
Due to the vast use of mobile phones we found that a landline is no longer necessary. If guests need a Canadian number while visiting, please mention it for tips on arranging one.

Is there parking? How many cars?
Free private parking is included for up to 6 cars in total. The number of vehicles included with your rental is based on one spot per bedroom that you reserve. Parking on the street is prohibited, but there may be availability in public parking lots. Please make your travel plans accordingly.

Are there laundry facilities?
The Main House has a washer and dryer, and we provide eco-friendly soap to get you going. (Sorry, laundry is not provided in the Sugar Pine Suite.)

Is bedding provided?
Yes. All beds have plush New Zealand wool mattress pads for even temperature control, and queen beds also have featherbed or memory foam toppers for extra comfort. Beds will be made up for you with either organic cotton or 400+ t.c. premium cotton sheets that are colour-matched to the decor. If you use oil or bleaching products on your skin, please let us know so we can make up your bed with regular sheets that aren't affected by these products.

Is Pinetree Chalet child-friendly?
You bet! The house is great for extended or multiple families. Let us know about the make-up of your group and we will offer suggestions on room allocations. We offer you tips for keeping both the kids and our house safe, plus advice for family-friendly activities. We will also stock the movie library with kids and family movies for you to enjoy. We require that parents partner with us in ensuring our home, yard and contents are cared for. A responsible adult must be on site when children are present.

Are pets welcome?
We may consider dogs, upon request - please ask to see our Pet Policies and specify the details of your pet. Once approved, they must not be left alone on the premises unless crated; they may not enter any bedrooms or the suite, due to potential allergies, and must stay off all furniture.  Our foyer can hold pet crates. We have a dog-friendly yard (please clean up all messes). Owners must agree to take full responsibility for any and all costs related to additional cleaning or damage. There will be a pet fee for approved dogs.

What are your smoking and alcohol policies?
Smoking/vaping/cannabis is not permitted on the premises. Responsible consumption of alcohol only - absolutely NO PARTIES! The use of drugs and other banned substances is strictly forbidden. Failure to comply will result in eviction without refund.

Is there a hot tub?
We have a 7-person hot tub for guest use only. Hours are from 8am to 10pm. Hot tub towels will be provided. Guests booking the "Whole House" will have exclusive use. Further instructions will be provided upon booking or by request.

Are there special considerations for driving to Sun Peaks in the winter?
Although the roads are very well maintained during snowy conditions, winter tires or chains are required to travel on most BC highways from October 1st until April 30th. This rule may be enforced, and cars without these requirements may be denied passage.

What happens if I see a bear?
It is not unusual to see bears and other animals. Do not attempt to pet or feed them. Never leave food or garbage outdoors. Keep your distance, when possible, and let them know of your presence by talking loudly in a calm voice, banging pots or whatever loud noises you can make. Do not turn your back to the bear but do not make direct eye contact, and make yourself look as large as possible - put young children on your shoulders, and wave your arms. Carefully walk backwards away from the bear, talking loudly but calmly, so he knows you are not a threat. Do not challenge the bear, nor back off if it charges you - it is a sign of weakness - stand your ground.

Where can I buy groceries in Sun Peaks?
Bluebird Market is in the heart of Sun Peaks Village.
Ohana Deli & Meals to Go - 1240 Alpine Road. Ready-made meals, milk, butter, and other supplies.
You may want to shop in Kamloops on your way to Sun Peaks. It has many convenient shopping options, including: Costco, Canadian Superstore, Your Independent Grocer, Safeway and Save-on-Foods, and many more.
Sun Peaks Cargo offers grocery delivery service when you place an order with Save-on-Foods in Kamloops.

Is the house decorated for the holiday season?
If your stay at Pinetree Chalet includes the Christmas or New Years holiday we will decorate it upon request. We can almost guarantee icicles and snowmen (we'll provide a deck full of snow and you can make your own snowman!). We love the holidays and we want to help you create magical memories of your stay at Pinetree Chalet!