frequently asked questions
How far from Whistler Village is Pinetree Chalet?
7 km (4 miles) - approximate 7 minute drive
What is there to do in Emerald Estates?
Green Lake - boat (Whistler's only lake for motorized boats), fish, snowshoe, x-country ski
Green Lake Park, One Duck Lake, Emerald Park
Interesting neighbourhood walks, mountain biking and hiking trails .
Is internet available?
Yes, internet is available and free. Connection instructions will be provided.
Is there a phone?
Yes. Outgoing calls are free within North America, and you may receive calls.
Is there parking? How many cars?
Private parking (free) is included for up to 5 cars in summer, and 3-5 cars in winter, depending on snowfall.
Are there laundry facilities?
The house has a washer and dryer, and we even provide eco-friendly soap.
Are sheets provided?
Yes. Beds will be made up for you with 400+ t.c. premium or cozy flannel sheets. They also have feathertops or memory foam for extra comfort.
Is Pinetree Chalet child-friendly?
You bet! The house is great for families. Our yard is surrounded by trees. Floor mats are perfect for young children that might "roll" at night. Let us know you have young children and we will 'child-proof' the house and give you tips for keeping both them and our house safe; we offer advice for family-friendly activities. We will also stock the movie library with kids and family movies for you to enjoy. We require that parents partner with us in ensuring our home, yard and contents are cared for. A responsible adult must be on site when children are there.
Are pets welcome?
We may consider dogs, upon request - please specify the details of your pet. Once approved, they must not be left alone on the premises, they may not enter any bedrooms (due to potential allergies), and must stay off all furniture and wood floors. Our foyer can hold pet crates. We have a dog-friendly yard (please clean up all messes). Owners must agree to take full responsibility for any costs related to additional cleaning or damage. Approved pets may incur an additional charge.
What are your smoking and alcohol policies?
Smoking and cannabis is not permitted on the premises - inside or outside. Responsible consumption of alcohol only - absolutely NO PARTIES! The use of drugs and other banned substances is strictly forbidden. Failure to comply will result in eviction without refund.
Are there special considerations for driving to Whistler in the winter?
Although the roads are very well maintained during snowy conditions, winter tires or chains are required to travel past Squamish from October to April. This rule may be enforced, and cars without these requirements may be denied passage.
What happens if I see a bear?
It is not unusual to see bears in Whistler. Do not attempt to pet or feed them. Never leave food or garbage outdoors. Keep your distance, when possible, and let them know of your presence by talking loudly in a calm voice, banging pots or whatever loud noises you can make. Do not turn your back to the bear but do not make direct eye contact, and make yourself look as large as possible - put young children on your shoulders, and wave your arms. Carefully walk backwards away from the bear, talking loudly, so he knows you are not a threat. Do not challenge the bear, nor back off if it charges you - it is a sign of weakness - stand your ground.
Should I bring firewood?
Our fireplace is propane fueled. Outdoor fires now require a permit, and are banned from June to the end of September, so firewood will not be necessary.
Is the house decorated for the holiday season?
Yes! If your stay at Pinetree Chalet includes the Christmas or New Years holiday we will decorate it with a trimmed tree, garlands, poinsettias, bobbles, wreath & swag, nutcracker and more. We can almost guarantee icicles and snowmen (we'll provide the yard full of snow and you can make your own snowman!). We love the holidays and we want to help you create magical memories of your stay at Pinetree Chalet!
Where can I buy groceries in Whistler?
Your Independent Grocer is Whistler's newest grocery store - 1.8 miles away, with competitive prices.
Nesters Market and IGA Marketplace are fully-stocked grocery stores. Nesters offers online shopping with delivery.
Alpine Meadows Market is a convenience market with a great deli.
If you're up for a beautiful drive, Pemberton Valley Supermarket is a favourite grocery store of ours.
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